Understand
We sit with how the business actually runs — not the org-chart version. Who touches what, where things wait, what people work around.
Diagnose
Where time and money are going, and which fixes are worth doing first. You see this before committing to a build.
Build
The same team that did the diagnosis builds the fix, in the tools you already have wherever that is the right answer.
Implement
Into real use. People trained, the old process retired, and the new one documented so it survives a holiday.
Improve
We stay on. Systems drift, volumes change, and month two almost always teaches us something month one could not.