01 · Service
Business process improvement
The problem
Work that stalls between people, steps nobody owns, and processes designed for a smaller version of the company.
What we do
We follow a job end to end — from the moment it arrives to the moment it is invoiced — and mark every place it waits. Then we redesign the steps causing the wait and write down how the new one runs.
What changes
Fewer handoffs, a process your team can follow, and a written version that survives someone leaving.
02 · Service
Automation & practical AI
The problem
People doing work software should be doing: copying between systems, retyping data, chasing the same status three times a week.
What we do
We automate the repetitive path first — cheapest win, easiest to verify. AI is used where it earns its place: reading documents, drafting a reply, classifying an inbound request. Not as a headline.
What changes
Hours returned to people you already employ, and fewer errors from manual re-entry.
03 · Service
Data & reporting
The problem
Numbers that take half a day to assemble, live in four spreadsheets, and differ depending on who built them.
What we do
We consolidate the sources first, then build the report once and put it on a schedule. Where a figure cannot be sourced reliably we say so rather than filling the cell.
What changes
The same numbers every week, produced without anyone assembling them by hand.
04 · Service
Customer operations
The problem
Enquiries that arrive and go quiet. Follow-up that depends on somebody remembering. A CRM everyone stopped updating months ago.
What we do
We fix what happens between first contact and the job being booked: where a lead lands, who owns it, what happens if nobody replies, and what the customer hears meanwhile.
What changes
Fewer enquiries lost in the gap, and a record of what happened to each one.
05 · Service
Back office
The problem
Estimates chased by phone, invoices raised twice, documents that live in one inbox, and an AR list nobody has time to work.
What we do
We route the paperwork the way the work actually flows — estimates to invoices to follow-up — and automate the chasing that currently depends on someone finding time.
What changes
Administrative work that runs on a schedule instead of on goodwill.
06 · Service
Digital presence & growth
The problem
A website that no longer matches the business, listings that disagree with each other, and a search result sending the call elsewhere.
What we do
We rebuild the parts that decide whether someone contacts you — pages, product information, local listings, reviews — and make them accurate and maintainable rather than merely new.
What changes
A presence that reflects what you actually sell today, and keeps doing so after we leave.
Start here
Describe the part that takes too long.
That is usually enough for us to tell you which of these it actually is.